Contact centers are rapidly transforming, with advancements in AI and speech recognition systems, effectively narrowing the divide between human and machine interactions.

Artificial intelligence (AI) has dramatically reshaped the landscape of speech recognition and human-machine interaction. Over the past two decades, speech recognition systems have evolved from a mere 50% accuracy rate to over 90%, enabling seamless integration of AI in real-world applications. Jithendra Vepa has worked for many years in the field of speech recognition and as the Chief Scientist at Observe.ai, he is transforming contact centers with AI-powered conversation intelligence.

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